Remember, also, that the Capitol Limited route - Washington-Cumberland-Pittsburgh-Cleveland-Chicago - is a big money loser for Amtrak and that Amtrak is under considerable political pressure on Capitol Hill to reduce these losses. Annual losses usually exceed $25 million - with annual ridership under 225,000. That means that this train LOSES more than $100 for each passenger carried. It would be nice if Amtrak provided baggage service at Cumberland, but it is very unlikely to happen any time soon given the additional costs such would entail.Wow, if Amtrak can't make money on a highly populated route that includes cities like DC, Pittsburgh, Cleveland and Chicago, where can they make money?
I wonder if it's a chicken-and-egg problem. They offer expensive, unreliable service so they lose money. Since they are losing money they raise prices and reduce service to cut the losses. And it spirals downhill from there.