Like any endeavor involving humans, there is the chance, maybe even a likelihood, that poor behaviors of the odd individual can ruin a good thing for the rest of us. I'll be curious about what Gillian has to say. I will try to contact her.
There was an article in Adventure Cycling. My memory is foggy on the details but I think there may have been an open letter from her. Here are a few things I recall about her, her hospitality, and her falling out with the cycling community.
1. She had a long history of offering hospitality to cyclists. She was super nice to us when we stayed there and we greatly enjoyed our stay.
2. The time we stayed with her she had already hosted 80 cyclists that summer.
3. I recall that she had a wild fire sweep through and burn her house and outbuildings to the ground. There was an outpouring of help from the cycling community with folks sending checks and I think there were folks that went and physically helped out.
4. Some time later (a few years maybe?) she reported that folks manners had gotten worse and worse and that guests were not cleaning up after themselves and expected too much in the way of hospitality. She complained that they didn't offer to help by doing some work around the place. I confess that I didn't either. We did clean up after ourselves, thanked her, and tried to have generally good manners. After the fire the three of us kicked in and sent her a check. We think of her as a friend.
I had mixed feelings about the news of her stopping hosting cyclists, which she obviously had every right to do. On one hand I was saddened that folks were rude and left her place a mess. On the other I thought it odd that she expected folks to do things like work on the roof or what not. I know that about the time we rolled into Ordway we were dog tired and the next in a hurry to make time. The guests that have stayed with me have all been the same in that regard. In general expecting much more than guests being thankful, polite, and cleaning up after themselves can only lead to disappointment.