But further, the distributor that sells Windsor has had a ton of other problems besides the frames themselves, ranging from easily chipped paint to things assembled improperly to false advertising and the worst customer service in the industry. I would never send a friend to them. I know there are some people who are happy with the product; but this company has had a disproportionate number of very angry customers.
As long as you are going to post in both threads on this subject, I might as well too.
+1. I've seen very mixed reports about Bikesdirect products. Some customers are quite pleased and others terribly disappointed. Partly it depends on how good a bike mechanic the customer is.
Good mechanics expect to go over the bike in detail correcting the assembly flaws and shortcuts and aren't surprised by what they find and have to fix so they are satisfied with their purchase.
Inexpert owners can run into a lot of problems they have to pay someone else to correct and will be very disappointed.
BTW, I wonder what the OP wound up buying. It's been 4 years so he should have done something by now. It would be nice to have feedback on his experience.
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