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Gear Talk / Re: PedalCell

« on: May 26, 2022, 12:45:43 pm »

I have had a Pedalcell on my bike for about 8 months. A friend purchased it and gave it to me to try out as I am a daily commuter and he only rides a trainer in the winter months. Installation is easy and first thoughts were great. There are 2 charging ports and the trial and error for which was best to use was a quick turnaround. Initially it only worked for a couple rides. I reached out to Pedalcell and they advised I purchase some new chargers for my iPhone and tray again. I wasn't happy about having to purchase additional cables but did. It still didn't work. I was frustrated and reached out to them again. they promptly sent out a new unit and advised they would check out the unit on their end and let me know what the problem was. He threw in an extra cable and some O-rings to make up for my purchase of additional cables. He have me some technical info about the failure. I didn't really understand.  The second unit was the same as the first. Worked good for a couple rides and then stopped working. I was extremely frustrated and reached out to customer service. I received a phone call the same day from "The Guy" who had some questions for me. Highest Speed, installed properly, connections were tight. We talked for 25 minutes. He was apologetic and advised that it was rare to have a failure and even more rare for 2 failures from the same customer. He did not want to lose a customer. He said I was either extremely unlucky or there were bigger problems with their product. He offered to give a full refund or send a 3rd unit. I opted for the 3rd unit. This was my friends Pedalcell. My friend was out of town so I was working on this unbeknownst to him. I received the 3rd Pedalcell. It worked as good as the reviews I read and watched. I have since purchased my own Pedalcell Package and am very happy. It charges at low speeds and has high output with high speeds. It has very little drag when working,. My current unit has been problem free with regular riding. Their Customer Service is very responsive and strives to make things right.  The cons in my opinion. I've been running it on the front wheel. This is in the way of the "anything cages" I want to use on my Fargo for bikepacking. I am going to play with putting it on the back wheel. Haven't figured out a good way/place to store the cables. Will figure that out. I have used solar in the past with limited success. I had also considered a dynamo before buying Pedalcell. I am very satisfied with Pedalcell. I had problems and was frustrated wondering if I had done something wrong. They made everything right. I am a satisfied customer.