General Discussion / Updated ACA website and 5 year plan
« on: June 29, 2024, 11:41:45 am »If you had an account prior to March 1 and purchased digital maps they were recorded in your account and it was easy to update them or transfer them to a new device. This is no longer the case. Some of they purchases may have transferred but not all. It will require a call to ACA to get access (hopefully, but don't hold your breath). The new plan will reduce the magazine to a quarterly publication with the intent to have it go 100% digital. Have you tried to find a digital back issue after signing in on the new website. 3 months later and I am unable to obtain a digital back issue like I did before. I enjoy having a printed copy in my hands. Digital feels unreal and sterile. The webinar also touted increased benefits from sponsors. Where is the link to even see what benefits you enjoy as a member. Even after signing in you are taken to the same page as non-members and unable to access anything requiring membership. The web page asks you to join even though I am signed in. The only good going to your info in "My Account" is to see if your name, address, email address, and phone # is correct. These are just a couple of the issues I've seen with the migration in my account. I'm sure there are others.
While I really don't have an issue with ACA going digital I find it concerning they tout it yet they haven't fixed the issues with the migration and there has been no communication about any fixes. This makes it appear like they are ignoring the problem. The functionality of the website appears to be no different than it was the day after the migration. Not sure how this is supposed to make long term members feel they are getting at least a little value for their past contributions. It seems all the turnover of staff has resulted in hiring people without any connection to the roots or original direction of ACA. While ACA was never in my estate plan I have taken a very skeptical view of new fundraising appeals.