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« on: March 24, 2010, 10:58:06 am »
Your point is well taken, and you are correct. No harm was done to me in the process. The issue I have is twofold:
1. I always hear that you're supposed to support your local bike shop. They're in it for the love of the product, and they'll help you out when you come in when you're a regular customer. That's why some people frown on ordering bikes (and parts) online. You lose the customer service. I feel that in working with this shop, I was not getting the customer service that you should expect from a bike shop.
2. I had no problem with them refusing the offer that I made (which was $50 less than what they were asking). That's the reason I left my information in the first place. If they changed their mind and determined that I was the only person interested in the specialty bike in an unusual frame size that was eight years old that they were offering, they could call me back. I had a problem with the fact that the owner felt that he needed to call and let me know that not only was he not planning to accept my offer, but he was going to raise the price the next day.
These prices were posted on the bike shop's website, and the 520 was not the only bike with a lower price on the website's sale sheet than in the store. I understand that sites get neglected and aren't updated as often as they should be, but what is the logic in increasing the price on a bicycle that you're obviously stuggling to sell at the lower price anyway?