28
« on: March 11, 2011, 12:59:21 pm »
I have hesitatingly gone to print here not least because I'm still in discussions with Ciclosport (I think) but I'm also very frustrated with them and want to share my experiences with anyone thinking of buying their products.
Ciclosport cycle computer CM8.3A :javascript:void(0);
I bought one of these over a year ago after losing my previous one when the rubber band holding it, broke. That model, the forerunner to this one, plugged directly into a PC for efficient data transfer.
This latest one only connects via a dongle, which has to be bought separately, and it’s not cheap.
The dongle is my main cause for concern – I’ve not been able to transfer any data to any of 3 lap-tops and 2 PCs (one of which is only a month old) and I have 2 dongles.
What has not helped is the completely useless customer service from the company. I have e-mails galore and have been in touch by phone and got no replies to most requests. I find this company very difficult to work with and very unreliable. On top of this they have failed to help me resolve the problem. Individuals seem nice and helpful but fail to follow-up on promises or reply to requests.
As well as the data transfer problem, the unit failed to start after a stop and would only start after following a certain procedure (it should start easily). My unit was replaced but has not been extensively used yet. It also was unreliable over about 10000 feet (been to high altitude) and would frequently cut out.
I have lots more details on the problems I have had and will willingly share them with anyone interested - e-mail address supplied
In summary, stay away from this company and its products if you want reliability and anything approaching good customer service.