Author Topic: Downloading issues  (Read 5843 times)

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Offline T4vanny

Downloading issues
« on: July 17, 2017, 04:13:06 pm »
Hi there
A few weeks ago I downloaded the ACA app to my Andriod phone. I then purchased, and downloaded the maps for a forthcoming pacific coast ride.
When I look in the downloaded file it shows them as green ticked (presumably meaning downloaded). However when I am not connected to the internet they do not show in the offline routes folder or the downloaded folder.
I have reinstalled the app, twice, and still no joy.
When I now try and download the maps, it gets to approx 10% and gives a timeout Error.
I have 15Mbps download speed.
Any suggestions please

Offline jsieber

Re: Downloading issues
« Reply #1 on: July 17, 2017, 04:28:05 pm »
Hi James,
After reinstalling the app, make sure you go into the "Online Catalog" menu for the app to refresh the purchased and downloaded items from a previous install. Let me know if that helps. I'm currently able to download the offline map data without error on my Android device.