Author Topic: New Navigator App/old purchases  (Read 3317 times)

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Offline KKTice

New Navigator App/old purchases
« on: February 11, 2018, 09:58:46 pm »
How does one transfer/access map segments purchased through the  “old” mobile apps (e.g. Pacific Coast, TransAmerica) into the new Navigator App?


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Offline jsieber

Re: New Navigator App/old purchases
« Reply #1 on: February 12, 2018, 01:30:24 pm »
There is not a way to enable in-app purchases from the previous individual route apps into the new Bicycle Route Navigator app. The purchased map sections in the previous individual route apps will continue to function and will receive updates to the routes and services as they are released. 

Offline canalligators

Re: New Navigator App/old purchases
« Reply #2 on: March 05, 2020, 09:41:07 am »
Might it be a good update to be able to use the Restore Purchases feature across platforms?  By your login, Adventure Cycling knows it's you.

Offline jsieber

Re: New Navigator App/old purchases
« Reply #3 on: March 05, 2020, 06:38:49 pm »
Might it be a good update to be able to use the Restore Purchases feature across platforms?  By your login, Adventure Cycling knows it's you.

Purchases on the apps are through the app stores directly. The Apps do not use a login and the app stores do not provide customer details back to us. The apps do not have a login or track users. When we moved from the apps that were for specific routes to "Bicycle Route Navigator" that includes the entire route network, we worked with customers that contacted us to move purchases from the old apps to the new. We are not able to move purchases from iOS to Android or vice versa.

Offline canalligators

Re: New Navigator App/old purchases
« Reply #4 on: March 06, 2020, 06:08:37 pm »
I see, thanks.