Much preferred the old BikeFlights with FedEx over UPS. Service was quicker, cheaper and they treat their packages better IMO. When I asked BikeFlights about why they changed carriers in August 2019 they sent me the response below.
Thanks so much for reaching out and taking the time to provide your feedback. We genuinely appreciate hearing from our customers.
We are very excited about the switch to UPS as UPS is the world's largest package delivery company and a leading global provider of specialized transportation and logistics services.
Working with our new carrier, we are now able to better serve more of our BikeFlights.com customers in more different ways. For example, with our new primary carrier, you have more drop off and pick up location options than ever before. We are also able to better serve our e-commerce and international shipping customers.
While we understand that all of our customers have preferences for certain shippers, we think that shipping with UPS will be a fit for all and we sincerely hope that we can continue to serve you with UPS as our carrier.
Our rates for domestically shipping the largest packages recently increased as carriers (all carriers, UPS and FedEx) have raised their large package handling fees. We continue to offer generally great rates, excellent service and premium protection for all shipments.