I want to give an update even though this thread is +10 years old:
My touring bike is fitted with Phil Wood hubs both front and rear. About 15 years ago or so I bought these hubs solely based on internet reviews: Although heavy and pricey they should be the best most bullet proof hubs out there. Install and forget. These hubs are fitted on a normal touring bike only doing paved roads. I weigh 150 lbs and total setup is perhaps 200 lbs.
After some 10-15000 miles, only in dry sunny weather, I started to experience some loud noises from my drivetrain system - like a loud bang or crush. It sounded as if my chain was slipping a tooth on my cassette. As if my dereailleur would get out of alignment for a second, move my chain to the next wheel for only a second and then falling back - making a crunching noise. However I never felt anything in the chain and when I was looking down, the derailleur was stable and not moving anywhere. But the loud noise was there. There was only 1 bang/crunch at a time, usually uphill and it would happen maybe 5x pr day.
I stopped touring for some years and approx 2 years ago I decided to disassemble the Phil Wood rear hub and inspect it. Initially everything looked OK, but then I found that the large spring giving tension to all 4 pawls was broken. And since this spring makes more than 1 revolution around the pawls, more like 1,5 revolution, the parts were kept together and no pieces had fallen out. But it was clear that the spring action was not the same on all 4 pawls anymore.
I contacted Phil Wood and wanted to buy a new spring. Answer: We do not supply this spring anymore. You have to buy an entirely new hub instead. I got pissed about this customer service and decided to have a spring fabricated locally based on the parts I had incl sourcing the right spring material, annealing it (to avoid damage) etc. The new "homemade" spring came out as an exact copy and 3 more were produced for future "problems". After installing the operation seemed OK again. I could bike again with no loud noises from the drivetrain systsem anymore.
With the new spring installed, I went on a 2000 mi bike trip. On this recent bike trip, the noises started to appear slowly again, and at the end I had heavy noises from the drivetrain maybe 20x pr hour, and climbing was not a requirement anymore. When I cam home, the hub as disassembled again: The spring was still OK, but 1 of the 4 pawls had considerable play. I started looking for other hubs on the internet comparing the different pawl systems. I now ordered a White Industries Mi5 hub and the Phil Wood will be discarded. I had hoped that this American made hub would last a lifetime, especially since I have not abused it at all. On the White Industries webpage I can buy all the spare parts incl springs and pawls if necessary - not so on the Phil Wood web page.
When I inspect the Phil Wood webpage, all their cassette rear hubs are sold out. Does anyone know why? To me it seems they are closing down that part of their business.
Lucas